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application policies should support multiple identities from the same company for a given device

Support for multiple email address policies for the same device. This is becasue we have "C" level admins who manage both the calendar and address book of the executive on their own devices. Intune does not support this as it produces an error when trying to push out two profiles.

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    Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    Confirmed that it is currently by design that conditional access allows only one identity per device at this time. We hear that you need this and we’re looking into it. I’ve changed the title and category to indicate that this is related to conditional access.

    Again, this is just for multiple identities from the same company. If you’re looking for having one device with identities from two different companies, that idea is here:
    https://microsoftintune.uservoice.com/forums/291681/suggestions/31313071

    79 comments

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      • Dustin commented  ·   ·  Flag as inappropriate

        Now only should it be from the same company, multiple identities from different companies should be allowed, too. For instance, claims like “you can use Outlook for a corporate and personal account and block transfer of data,” is fine, but if both accounts have app policies, it is a no go.

      • Anonymous commented  ·   ·  Flag as inappropriate

        We need to have the ability to allow delegated mailboxes AND a user's primary mailbox to be configured onto a mobile device for EAs to support their Managers . . .

      • Anonymous commented  ·   ·  Flag as inappropriate

        I want this account to remain on the ipad so i can mangage them and deploy apps.
        The issue is trying to use Onedrive, or word or any of the Microsoft Apps with other accounts. It wont allow me to add other accounts. Gives me an error I need to be able to allow anyone of my organisation to add their accounts use the apps and then log out.

      • Anonymous commented  ·   ·  Flag as inappropriate

        When can we expect this. it used to work and now does not so it is a product defect even though you don't admit it. Please return this functionality ASAP

      • MalG commented  ·   ·  Flag as inappropriate

        Is the original entry about Conditional Access or Intune MAM App Protection policy assignment and activation? I though it was more Intune MAM policy related.

      • Suhel Hussain commented  ·   ·  Flag as inappropriate

        Cathy, the link you have provided is fine for the Outlook client on a laptop/desktop but doesn't apply to a mobile device. The Outlook Mobile app for some reason doesn't support shared mailboxes! This is just crazy!

      • Sam commented  ·   ·  Flag as inappropriate

        @Cathy I'm not sure that this should be renamed to Push multiple email profiles.

        Whilst that would be useful we are keen to see the support added as per the original request where users can manually add more than one email profile within a Managed Application... the typical C Level and Secretary scenarios.

      • Neal commented  ·   ·  Flag as inappropriate

        Add us to the request. This was working for over a year, and then just stopped. Microsoft engineers keep telling us that this has never worked, yet we know it has.
        Please 'fix' this issue.

      • Venkatesh commented  ·   ·  Flag as inappropriate

        I am a full time employee of one company and will support client. Now we need to monitor both the client and my company mailboxes frequently. my company uses intune to manage device to access outlook and my company even uses intune to manage my device. In this case intune allows only one admin to control not both /multiple.

      • Jeremy B commented  ·   ·  Flag as inappropriate

        Well, I guess we'll just forget about this. UserVoice has the problem of interpretation, misunderstanding, and sometimes just indvidual choice to deny feature requests. Somebody's got to open a new one and hope for the best.

      • Anonymous commented  ·   ·  Flag as inappropriate

        i need to connect two different mails form different organizations on same mobile.

      • Mal commented  ·   ·  Flag as inappropriate

        The issue is with Outlook mobile and Intune MAM App Protection enabled enterprise accounts. Outlook app only allows one enterprise user's account which is Intune MAM App Protection managed in the Outlook app.

      • anonymous commented  ·   ·  Flag as inappropriate

        Why would an intune admin need to be involved at all? If Kathy has rights to manage Sue's email, she should be able to "open another mailbox" just like in OWA, or add a "shared folder" with no additional intune admin intervention. Sue has already given Kathy rights to her calendar/inbox. This is basic functionality that is in OWA. It should work on devices, too.

      • Anonymous commented  ·   ·  Flag as inappropriate

        I don't care if the profiles are pushed or have to be manually added. I just need the ability to have two different accounts on a device: C-Suite Exec & their assistant. Not sure how we can give any more info than what has already been said.

      • Anonymous commented  ·   ·  Flag as inappropriate

        This doesn't need more info. Last year I had 2 mailboxes on my INTUNE joined Outlook on IOS. Then it just stopped working one day. You took the feature out. Now we want you to put it back in. We want more than one profile to be added to Outlook with Intune. These can be users with full access permissions that manage an alternate mailbox like an executive or service mailbox.

      • Joe commented  ·   ·  Flag as inappropriate

        @Cathy - Yes, I suspect in a lot of the orgs requesting this feature, it would be the Intune Administrator would need to create the profiles and assign them to users/groups, and the Exchange Administrator (probably the same person) setting permissions on the mailboxes / calendars.

        Aside from admin assistants, another example: What if I want to push a shared / team mailbox profile to everyone in a given AAD group? i.e. members of the "NOC Specialists" group get the "Help Desk" profile, in addition to their individual account.

      • Khaled Althemali commented  ·   ·  Flag as inappropriate

        The issue in hand is that in an organization some users have more than one account for example john has own account ( john @ company) and his position account (ceo @ company) and both accounts have a license (not shared).
        As it stands they can only receive emails from one account on their smartphone.

      • AdminCathy Moya (UserVoice admin for Intune, Microsoft Intune) commented  ·   ·  Flag as inappropriate

        @Rolf - I looked at the text for the one I merged in, shared mailbox access, and it says
        "Many intune users have a shared mailbox they need to access in addition to their own personal mailbox. Additionally, administrative assistants often have rights to manage other users’ email and/or calendars but are unable to access these additional mailboxes/calendars via Intune."
        So I agree that the scenario of having multiple "management authorities" is a different thing, but the text on both this one and shared mailbox access are the same thing.

        Here are a few that are closer to the "multiple management authorities" https://microsoftintune.uservoice.com/forums/291681-ideas/suggestions/34254874-support-multiple-partner-device-management-entires
        https://microsoftintune.uservoice.com/forums/291681-ideas/suggestions/31313071-intune-to-allow-more-than-one-company-portal-to-be

        I'm going to rename this one to make it more clear.

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