App deployment stuck if deployment is not directly successfull
I enrolled over 700 Iphone's last month and i noted that if the App enrollment failed during the enrollment it wont' install again. (These are all normal free App store apps). The apps failed mostly due to poor network connection/users hitting cancel during the enrollment.
If you check the company portal and the select the Company Apps you see the install button is greyed out. Please reset the greyed out install button after one day, so the user can install the app manually later. Now i have to ask them to deploy the app from the App store and wait while the MAM policies will come in later.
I know the idea is regarding iOS. May a lot of comments referencing Win32 apps. So for Win32 apps you can restart installation the following way:
$ReinstallOnlyAppWithId = $null
$regsitryRoot = "HKLM:\SOFTWARE\Microsoft\IntuneManagementExtension\Win32Apps"
foreach($regp in (Get-ChildItem -Path $regsitryRoot))
foreach($reg in (Get-ChildItem -Path $regp.PSPath))
if (-Not $ReinstallOnlyAppWithId -or $reg.PSPath.Contains($ReinstallOnlyAppWithId))
Write-Host "Removing $($reg.PSPath)"
Remove-Item -Path $reg.PSPath -Recurse -Force
We are facing the same issue. Even tried to remove the assigned SG, wait for 10 mins, and add it back, it still says downloading.
We are facing the same issue and nothing works.
Had the same issue with people canceling the enrollment.
This worked for me:
1. Remove the assigned security group from the specific app. Save these changes. All devices, that had the app already installed are not impacted by this.
2. Reassign the security group to your app. Users, that did not have the app installed will get the install prompt again. Users, who already had the app installed, will not be notified again.
Maybe this helps :)
Have same issue! Seems there is no fix for this?? serious! Or can anyone help now?
Searching for months now to solve this issue. Currently also have a laptop for which the installation failed, due to short loss of connection. Almost a full day now, and intune has not started with the installation. And no posibilities to re-run the installation.
So my feedback to the customer is, you invited Microsoft in your house, now you are at the Grace of Microsoft, maybe you can work in 1 hour, maybe in 5. Only Micorosft knows.
So I get more often the question what the added value of this system is, if user cannot work, and IT cannot do something to speedup the process. Only thing I can tell them is, than you should not have choosen to use these new technologies of Microsoft. You have to learn to live with it, maybe in a certain year microsoft will solve this but for now the only option you have is to go Hybrid, or even stop using intune if you don't want to be at the grace of Microsoft for the productivity of your employees.
Same issue here. I have tried clearing the cache and ending the task... the app (office C2R) is still "downloading, but doing nothing.
Shon Thomas commented
I'm currently experiencing this issue. Is there a method that currently exists to resolve this? I've tried resetting the Intune Management Extension and deleting the content that was being staged, also attempted unassigning the app and reassigning it. The app is a Win32 app for Windows 10 and initially had a bad detection parameter.
Doesn't seem the service is actually downloading anything. Will need to be able to work through this issue if we hope to see full adoption of modern management for the desktop.
[Deleted User] commented
Seconded, this is happing on a Win32 app I deployed with the wrong install hooks. It's fixed but now users that tried to install the buggy version are stuck at 'downloading'