Collect company portal logs remotey
It would be great and very helpful to be able to collect the "Company Portal log files" remotely, i.e. e.g. being able to trigger the device from the ConfigMgr console (Intune Hybrid) to send the company portal log files. In case of troubleshooting (e.g. as part of a MS support case) is often difficult to get such log files and having to ask the end users to mail them is not a nice solution. Additionally, it would be nice if the company portal log files can be extended with more helpful information.
Mark
shared this idea
As of the week of May 7 2018, the Company Portal for Windows 10 will send app logs directly to Microsoft when the user initiates the workflow to get help with an issue. https://docs.microsoft.com/en-us/intune/whats-new
I don’t think this is exactly what you want, but figured you might find it interesting.
2 comments
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Anonymous
commented
Company Portal is stuck in "Downloading" for Office 365.
I have no idea why. I have no idea how to troubleshoot this.
I need logs.IT can't contact MS every time an app install has issues.
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Anonymous
commented
This would also be good for standalone Intune.
For example I have recently been asked to provide the IT Director with root cause analysis for why devices regularly go non-compliant which blocks access to email etc... as he wants some evidence to backup his plan to replace Intune with another vendor's solution as Intune is seen as being not very good and a waste of time and resource. In most cases the devices have been made compliant and therefore there is no way for me to see the non-compliance reason in the Intune portal. Currently I would need to contact the irate users, ask them to submit logs via the Company Portal, ask them to give me their Incident ID’s then open an individual support case with MS Support for each user to be told why their devices became non-compliant.
If this log data was automatically uploaded to the Intune portal then I would not have to talk to irate users who expect proactive support.