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Change registereed owner for corporate owned devices

We shouldnt have to reenroll a device everytime a device changes owner. Please can you make it possible to change the device owner for corporate devices so we can propally audit without additional software? Kinda the purpose of an MDM

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    Luke Page shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for the comments, just a few questions to the gallery.

    What platform is this issue with. I’m only seeing IOS devices in your comments, so wanted to double check.

    Also, are you having this issue with shared devices or just re-deployment? Unclear from all the comments. Do you want to keep all installed apps on the devices? Depending on your platform, you should be able to already do this for shared devices.


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      • Anonymous commented  ·   ·  Flag as inappropriate

        For iOS as well, we have use case to pre-stage all applications using a staging account, once the user picks the device up all they need to do is to sign out of company portal app and sign in again with thier own account.

        Right now company portal app is complaining device attributes mapping failed and the device refuses to register under the new user.

        No users have the time to sit and wait for all apps to be installed.

        VMware WorkspaceONE [Airwatch] has this ability and we might just ditch Intune and go there instead!

      • Anonymous commented  ·   ·  Flag as inappropriate

        All devices but specifically Windows PCs - Agree with the below comments - If we enrol with a DEM account, we should be able to then assign to a user AND have the ability to switch users without the need for unenrolling

      • Andrew Norris commented  ·   ·  Flag as inappropriate

        Any update? I also have now found that using teamviewer integrated with Intune will not work unless oyu are the registered user.

      • bally commented  ·   ·  Flag as inappropriate

        Windows 10 devices as well please. Also when using the DEM account, I should then be able to assign this to the end-user

      • Jesse commented  ·   ·  Flag as inappropriate

        Our biggest need is Win10 mobile devices.

        We install a very limited set of applications on our laptop fleet and don't allow user-installations.

        It takes ages for a device to get all of it's policies/software and if we could just nuke the user profile and assign it to a new user it would expedite our re-provisioning process a ton,

      • Anonymous commented  ·   ·  Flag as inappropriate

        This is also applicable to Windows 10 devices and this is for user assigned devices which have been enrolled with a generic admin account.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Amy, this is for Windows 10 specifically. Because Azure AD join makes the first joined user a local admin, we join it with an IT/admin account. Once we do that we then add the local user. However, at that point, the registered user of the device never changes, which means an IT department will look like it has hundreds of devices when in fact they've already deployed them to various companies and departments. Thanks!

      • Kye Jewell commented  ·   ·  Flag as inappropriate

        We are depending more and more on our Microsoft Cloud environment for all our users and even more so using MS Autopilot for our remote workers and having to re-enrol a device weather it's MS Windows / Android / iOS every time there is a change of owner is not a good use of our time, we are embracing Azure, Intune and AAD in a big way for mobile users - this change would be of great benefit...

      • Art commented  ·   ·  Flag as inappropriate

        Would like this to be on Windows 10 devices, not only on mobile (iOS(/Android). This will allow our proximity support user/accounts to initially register the device and check any issues with the device before handing it over to the real/primary user.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Hello Amy,

        I don't think problem is solved anytime including shared device. Current scenario for device registration as follows,

        - User manually enroll the device into Azure / Intune or Auto provision them when enrolled through Azure Active directory
        - Now the enrolled user is primary user of the device and device registered to the same user
        - If for any reason, device registration need to be changed either the device need to be manually unenrolled and re-enrolled to the MDM or reinstallation which ever is the quickest option.

        Obvious limitation with this,

        - Company portal application store can't be used by any user other than primary user in the event of shared device


      • Sven commented  ·   ·  Flag as inappropriate

        Windows devices please. It would be awesome to decide if apps should be kept or not.

      • Christian commented  ·   ·  Flag as inappropriate

        this needs to be across iOS, Android and Windows devices. It would be much better to be able to reassign a user a device from the portal as well. Or if you have enrolled using a Deployment Enrollment Manager then you should be able to assign users to devices from csv.

      • Nigel Clark commented  ·   ·  Flag as inappropriate

        For me it's Windows devices only but we have now started using Autopilot with client apps deployment to get closer to a pre built image but there are some customisations traditionally we would get from GPO's that cannot be achieved easily through Intune so we have to remote the Win10 device after the user signs in the complete the customisation of the image ready to handover to the user etc.

      • Joseph Owen commented  ·   ·  Flag as inappropriate

        Hey Amy!
        Windows devices for us. Android and iOS devices are simple to reset and let new users sign in to them in our experience and we have like 1800 mobile devices out there.

        Our struggle is the Intune Assigned User for Windows devices and not being able to easily switch the assigned user.
        I can go into more depth as far as the workload for our team, Freeing up O365 licenses, and other issues if you'd like.

        Appreciate your work, and giving us some love on here. :)
        Its a super frustrating issue.

      • Anonymous commented  ·   ·  Flag as inappropriate

        In my environment it is dedicated iOS devices only that need to be re-deployed. I'm fine with keeping all of the apps installed, however we need to make sure that the email profile is updated with the new account.

      • SDe commented  ·   ·  Flag as inappropriate

        We don't use any iOS device. We need to reassign user to windows-10-devices.

        Usecase 1) Deploying and preconfiguring a windows 10 device for an user.
        Admin has to copy some data to the local drive and has to install specific software.
        So admin runs through user-driven autopilot process with his admin user (including intune enrollment). Now, this device is enrolled with admin user. But we want to assign the user who owns the device after setting it up. Resumed: Keep all data on the device (including allready created profiles), but assign another user as device owner.

        Usecase 2) A computer owned by two employees working together on a device is enrolled by employee 1. After some time employee 1 leaves the department. Alle data on the device should be keeped, but employee 2 should be the device owner in intune now.

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