Build Microsoft solution for remote control
What I mean by this is we have to spend extra money to have teamviewer. The license for intune should cover this development. It made since at the beginning but not now that intune is alot more mature. Isn't fair from our side to keep buying more licenses. If Microsoft 365 is your one stop shop. It should offer remote control. As well as work on all supported platforms (windows, mac os & linux)
This would make a huge difference to our remote support. We're a school district and now that teachers are provided with Windows laptops, remote support has been a challenge. Up to now we've used ConfigMgr remote control and RDP, now needing an option for remote support that doesn't involve paying $000's/ annum for a third-party solution.
Alo Press commented
This would be a major win for Supporting our devices! Hopefully this goes through.
Hugo Arevalo commented
How about integrating Intune with Teams. Teams already has screen sharing capabilities for mac/android/iphones/ipads/windows. I'd love to be able to just initiate review view/control using Teams if that were an option. anything other than TeamViewer. Our security teams blacklisted them for being unsecure.
Definately agree this is a good move... Or even just provide the rights with license to use it for free.. I do agree developing a feature to do this makes sense..
Consider merging this request with https://microsoftintune.uservoice.com/forums/291681-ideas/suggestions/32037913-build-microsoft-solution-for-remote-control
Also for reference there's another related request currently with higher votes: https://microsoftintune.uservoice.com/forums/291681-ideas/suggestions/19720282-integrate-the-windows-10-quick-assist-app-with-int
Greg Schuckmann commented
Agree 100%, we are finally looking to setup intune to use low end student Windows devices in my district to offer a choice besides Chromebook. We will not purchase this just to RDP or Remote Assist to these. I guess we just lose that functionality.
Chris Blunt commented
I agree with this. It seems a strange hole in the Microsoft 365 portfolio, that we need a third party application to provide a remote assistance capability that SCCM used to offer. Is there any update on this?
If the modern management architecture is to use Intune to manage devices, then the ability to remotely connect to the devices should be available without having to purchase a 3rd party service. I would like to have the ability for Azure identities to be used to remotely access the devices and the sessions logged within Azure/Intune. This should not be marked complete unless this feature is released as a built in feature in Intune.