allow admins to customize non-compliance notification with variables
Ability to use variables in the template that would enable more specific content to be sent to the client (i.e. reason for device non-compliance, device name, OS etc). with the Automate actions for noncompliance.
in this way, end user can make their device comliance without contact IT and it will more conviniently.
I agree. The ability to add various information to the non-compliance notifications helps the user determine which device they have is non-compliant. Adding information such as device type and serial number will help those that have multiple enrolled devices. This information will also help the user if they need to make notifications regarding devices are still enrolled for them, but should be retired for various reasons (e.g. previous device was replaced and turned over for disposal). We have ~8500 devices that we would like to leverage to leverage variables for customized non-compliance notifications.
Agreed, notifications are somewhat useless. In fact, I've had to redirect incoming intune notification emails to a support mailbox so that we can manually catch them and action them. If we didn't do this, the end user would be notified and they are given no helpful information. No compliance setting information, or even the ability to set the user/device name in the notification/subject.
Nate Hutch commented
+1 for this
Jason Lazerus commented
Please add this. What is the point of customizing notifications if you can't add variables?
Manoj Duwady commented
Yes, I agree with this. It would be lot better if we could add variables on the email template.
Daniel Weber commented
Is this a feature which is already in progress with development?
We also need this as we have this feature in our current EMM system.
...and very important is the name of the user in the notification form of address. So it is more personalized and the user knows that the email is no spam.
Michael Smith commented
I second this suggestion. It would certainly help end users fix issues on their end, without panicking and immediately going to Support to identify the problem/resolution.
Furthermore, it would be useful in a scenario where the end user received the non-compliant notification, then the device became compliant (unbeknownst to the end user), and the end user contacted Support to see what happened. At this point, Support has no idea why the device was not compliant at that point in time - all they can see is that the device reported as not compliant, not the exact reason why.
Vivek Kumar commented
I see following information showing up in the email body above the footer when I configured a non compliance for windows updates.
OS Version: 10.0.17763.379
Model: Latitude 7480
Matthew Roberts commented
Has there been any movement on this?
I agree to with this. Sending notifications without being able to granular say what compliance rules the user isn't following. Isn't helping anyone, only creates support calls
I have added a comment on Intune Docs GitHub around the issue of not providing the reason for device non-compliance, along with the details of the user and device in question, as additional recipients like Service Desk need this information in order to resolve the non-compliance with the end user.
Stefan Davenport commented
I agree that this would be a useful feature and is inline with what comparable products provide. It is certainly the first question people ask when they receive a noncompliance notification and directing them to the Company Portal or https://portal.manage.microsoft.com to see the problem is not ideal.