Intune Device Compliance Evaluation not stable (False/Positive)
Intune Device Compliance sometime fails to evaluate the correct data.
We set "Windows Firewall" to be a device compliance setting. The Windows Firewall is running fine but Intune fails to detect (False/Positive) with custom error message:
-2016345612 (Syncml(500): The recipient encountered an unexpected condition which prevented it from fulfilling the request)
We're also getting sometimes Issue with Evaluation of Bitlocker Settings.
I find this problem very embarrassing, because we can't set an overly restrictive non-compliance strategy in these circumstances.
Have been having this same issue. Specifically with antivirus. Windows security center never shows any issues but Intune will flag the device as non compliant until it can recheck access. Using ESET as AV.
Had this same problem since the start of the year across a variety of customers. Thank you
Same issue. Windows AV, FW enabled and works fine, but Intune Compliance Status show "Syncml(500): The recipient encountered an unexpected condition which prevented it from fulfilling the request"
Tom G commented
Same issues here - glad to see we're not the only ones. Roughly every few days a given user gets the 'Oops - you can't get to this yet' and claims Antivirus is not switched on (Defender, in this case) even though it's clearly running and all green.
We haven't been able to spot the pattern yet, but it seems to go after a few minutes either by itself or by running a 'quick scan' and/or forcing a virus definition update (even though the definitions are already up-to-date. Very annoying - lots of pressure to abandon the policy entirely.
I get this also with Antivirus. We are using sophos instead of defender. On the majority of the computers it detects it fine, but on others it says no antivirus detected.
We need a fix asap. Users cant work because they are listed as not compliant although they are.
Joost Groot commented
Same problem but then with the AntiVirus status on one of our Workstations. We use alle the same AV and just one didn't have the AV installed. We installed the software, but the evaluation is just not seeing the AV installed. Personally checked the machine to see if the AV is running (and it was).
The Companyportal data is synec and all is up-to-date (status update).
Edi Prinz commented
Same problem here with real-time protection
Same problem here with windows defender.
Dmitriy R commented
The same error if we installed ESET on our machines. Defender is also running, nut not compliant.
Andreas Berger commented
I also have the same problem on my machine. I cannot reset the device. Is there any other solution available?
Sameer Agarwal commented
Yes, I have also got the same issue and user also unable to activate windows.
Syncml(500): The recipient encountered an unexpected condition which prevented it from fulfilling the request
Jacques Rodrigues commented
I'm having the same issues as Rob de Roos just described, the only fix we've seen for this so far is just reset the device... but this of course it quite anoying to do everytime you run into such an issue.
Hi Products Team, please do you have any update for this request! It's a prerequisite for, a big customer here in france, to deploy massively devices. Thanks for your help
sick of it commented
product sucks. Fix your **** product Microsoft. No one reads this place anyway.
Having the same error. Syncml(500): The recipient encountered an unexpected condition which prevented it from fulfilling the request.
Seems to be a common fault.
adin jacobs commented
Same issue with Antivirus, please can MS explain how does it perform the checks, user has AV and I have to ask them to update McAfee and then it becoms compliant the next day
Firewall shows as reason for not compliant, firewall is clearly on.
We are also having this issue with Windows Firewall in Compliance policy. It is showing the error even though the Firewall is enabled.
Also showing it for Antivirus despite our third-party showing in Windows Defend as the active AV