Enable Google Backup Services on Managed Devices
On Managed Devices we cannot enabled Google Backup. Users add their own Google account in the Play store and want to create/restore backups.
We need this yesterday. Fully Managed simplifies device use. This is the only thing we are missing.
Matt F commented
Over 250 devices waiting to move over to company owned profile... but this is a blocker
Antonello Perfetti commented
Please make this feature available on Intune.
Otherwise is impossible to manage Android devices
Mark Shear commented
This is major issue for us. We’re moving all users over to managed devices and they all had personal google accounts before. There must be a way we can restore their google personal profiles on these managed devices. Either on setup of the device or once managed they have the ability to restore from backup. Please someone make this happen!
Airwatch (VMware Workspace ONE) has this feature available even on Android Enterprise devices, so it can't be an Android issue. Please make it available on Intune as well.
Microsoft should listen to the user voice and create a solution or workaround to get this backup and restore feature on an Android Company owned devices. Microsoft created a problem a week ago, Intune degradation.Company owned intune enrolled devices lost (auto uninstalled) their personal apps including the config & data locally cached. We received heaps of user complaint which raised the question how can we prevent this from happening again and how do we get our apps data back without the ability to backup and restore.
Jeroen Dijkman commented
Why is Microsoft not reacting to this request? It is a widely requested feature.
I don't think it's an Android issue, there's a feature that is not in the Intune panel as configurable. Apparently this same "toggle" doesn't exist in GSuite either but there's a master case open to get it added there. Wont' do much good for Intune users though until/unless it's added there...
The lack of this functionality is a blocker for Intune adoption. I'm told by support that this is an Android issue and not something they can overcome. They can deploy a policy to allow the backup service, but Android Enterprise devices force the backup service to be disabled (and will automatically disable when they are accessed by an application). Given that, I guess Intune won't be a viable platform for a certain set of customers. Microsoft should advocate for this management functionality if their platform is to remain relevant for these customers.
Make this a configurable policy and allow customers to determine the appropriate configuration. Stop pushing us into one box or another or we'll find better boxes to play with.
Note: The Apple iOS platform doesn't have this restriction.
How do these feedbacks typically work? This one is about a year old and over 350 votes - is there a certain vote threshold?
@Anonymous commented · July 16, 2020 11:57
Thank you, that worked great!
Go to intune portal > Client Apps > Apps > App Configuration Policies.
Add a policy, choose managed devices.
Name: w/e you want
Platform: Android Enterprise
Profile Type: Work Profile and Device Owner Profile
Targeted app: Samsung Smart Switch
Configuration settings format: use configuration designer
click the bottom add button, check "allow SmartSwitch Run" Boolean, then select okay.
Change the value from false to true.
Add w/e scope tags you like.
Assign to all users and devices (or the selected groups in your environment)
You should now be able to launch smart switch.
Samsung Smart Switch is now blocked to. Why is there no decent backup/restore possibility? Of course we can use 3th party tools to migrate from old phones but it's very inconvenient
Thomas Baklund commented
This is killing us. We converted to this because google is basicly forcing us out of Device Administrator as we have used until now. But this backup policy is really making it hard for us when users are resetting or changing phone. Please make this a priority case so we can continue the change with success :)
This profil "Full Managed Device" cannot be made available for users if they will not be able to backup their work or restore.
This is critical for us, we can't choose any other devices from any other supplier then Samsung/Apple due to Knox/DEP programs.
this can be a bit of a showstopper for us, Users swap or change work mobiles often and losing all data each change is too much of an issue for them, as well as a big PR problem
This is absolutely a must for our organization as well!
Our employees cannot live with not being able to backup and restore a backup when they get a new phone.
One thing is enabling the option to backup your device. But the startup wizard when setting up a company device also needs to include the restore a backup step that is on an Android phone that is not company owned.
We are postponing our Intune roll-out, the new Android fully managed profile is great, but the inability to allow users to transfer their data is a no-go for us.
Jeroen Dijkman commented
Fully agree that this feature should be available. We have always used the Google Backup when providing a new phone to the user.
Having said that if there would be a way to perform backup and restore with Intune maybe using OneDrive that would even be better.