Enable Google Backup Services on Managed Devices
On Managed Devices we cannot enabled Google Backup. Users add their own Google account in the Play store and want to create/restore backups.
How do these feedbacks typically work? This one is about a year old and over 350 votes - is there a certain vote threshold?
@Anonymous commented · July 16, 2020 11:57
Thank you, that worked great!
Go to intune portal > Client Apps > Apps > App Configuration Policies.
Add a policy, choose managed devices.
Name: w/e you want
Platform: Android Enterprise
Profile Type: Work Profile and Device Owner Profile
Targeted app: Samsung Smart Switch
Configuration settings format: use configuration designer
click the bottom add button, check "allow SmartSwitch Run" Boolean, then select okay.
Change the value from false to true.
Add w/e scope tags you like.
Assign to all users and devices (or the selected groups in your environment)
You should now be able to launch smart switch.
Samsung Smart Switch is now blocked to. Why is there no decent backup/restore possibility? Of course we can use 3th party tools to migrate from old phones but it's very inconvenient
Thomas Baklund commented
This is killing us. We converted to this because google is basicly forcing us out of Device Administrator as we have used until now. But this backup policy is really making it hard for us when users are resetting or changing phone. Please make this a priority case so we can continue the change with success :)
This profil "Full Managed Device" cannot be made available for users if they will not be able to backup their work or restore.
This is critical for us, we can't choose any other devices from any other supplier then Samsung/Apple due to Knox/DEP programs.
this can be a bit of a showstopper for us, Users swap or change work mobiles often and losing all data each change is too much of an issue for them, as well as a big PR problem
This is absolutely a must for our organization as well!
Our employees cannot live with not being able to backup and restore a backup when they get a new phone.
One thing is enabling the option to backup your device. But the startup wizard when setting up a company device also needs to include the restore a backup step that is on an Android phone that is not company owned.
We are postponing our Intune roll-out, the new Android fully managed profile is great, but the inability to allow users to transfer their data is a no-go for us.
Jeroen Dijkman commented
Fully agree that this feature should be available. We have always used the Google Backup when providing a new phone to the user.
Having said that if there would be a way to perform backup and restore with Intune maybe using OneDrive that would even be better.
Nathan H commented
This is also an issue for us as well that's preventing us moving forward with Intune for our Android users. It's been reported several times on this Intune thread as well:
Gives greyed out box that says, "Backup service not available"
Konstantin Slavin-Borovskij commented
Yes please, this is a very request feature at our org, as users expect to be able to buy a new device, and transfer all their settings, text etc. to the new device. This also includes going from a personal device to a managed device.