Outlook for Android の添付暗号化zip が解凍できない問題の対応可能時期について
2021年4月頃より、弊社のお客様から Android デバイス の Outlook で添付暗号化Zipファイルが解凍できないとの問い合わせが急増しました。以前は添付Zip をタップすると、サードパーティの解凍アプリに共有して開くことができました。
We are happy to inform you that, the issue is resolved after 3 months of struggles.
Finally Microsoft has made corrections to adhere Microsoft Intune policy!
Microsoft Intune support team was of great help in resolving this issue.
We are so much thankful for the persons who had helped or given any piece of lead which drove us to the right path.
Now we are able to access all the encrypted files from Outlook for Android without any issues.
Adding additional replies...
Microsoft product outlook mobile support team, asks to Reproduction Video for previous Outlook Version
Here, I have attached the following url link for previous outlook version(4.2041.3) working evidence video (Reproduction).
And also attached not working current outlook version(4.2129.1) video.
I hope better to understand this issue.
Insight about us and our problem
Previously the compressed files cannot be opened from the outlook in android/IOS phones.
In 2016 Microsoft Office 365 sales team requested us to develop an 3rd party app for opening the compressed files.
Now the sales team is currently not in contact, hence we couldn’t report this problem via a proper channel.
So we are the owner of the app responsible to open the compressed files.
Our app is listed as an partner productivity app to support the core Intune App Protection Policy settings in Microsoft Intune protected apps.
Now there are more than 1 Lakh customers with our app.
These are some of the comments we receive without understanding about Intune and Microsoft .
1.Can outlook app open ZIP files by itself
Till the current outlook version 4.2127.3, Microsoft outlook does not open the compressed files.
Outlook handles files to Ondrive/Sharepoint/Third-party(Our App)
2.Suggesting customers to save it to local
According to the intune policy of Microsoft, the enterprises can choose to allow their users to allow/disallow the organizational data to Local/OneDrive/SharePoint. Our customer base is mostly based on Japan and all the Japanese organization restrict data to be saved in local. So suggesting to save in local is an severe intune policy violation according to Microsoft and the customers. Please check the attached screen shot for your reference.
3.Problem might be in ZIP file.
The same password protected ZIP file is opening until outlook 4.2041.3 version but not in the current version 4.2127.3. So according to our understanding it is a bug in Microsoft rather than ZIP file as It is working fine even if you downgrade your Outlook now.
4.Letting our customers not to use ZIP
There are 1 Lakh customers invested in our app. Having problem with the Microsoft app and telling the customers to save in local would be a strong Intune violation. Also ZIP is a widely used app for compressing and sharing files in Japan. The customers are receiving emails out of their organization too. Informing 1 lakh customers and their customers(unknown) who are all sending mails to our customers about not to send a zip file is practically not possible
5.Contact the mobile Support team
For more then a month we have been reporting this problem, but all tickets are closed without further information.
6.Support Phone numbers
It is automatic voice which advice to try contacting online support.
Any valid contact to Technical support team would be appreciated.
This is the BUG in Outlook for Android while handling the encrypted ZIP files
Reporting the bug in the outlook for android devices.
When password Encrypted compressed ZIP files are sent in mail, previously outlook supported OneDrive and 3rd party vendor to open those files in android phones without allowing the user to save the official data to their local storage.
After the recent release, the functionality is not working and no more supports the opening and viewing of password Encrypted ZIP files.
Due to the bug, password Encrypted ZIP file but outlook does not handle those files to OneDrive and 3rd party software now.
Also, to report this bug we do not have a proper point of contact.
We have tried various ways to contact Microsoft but now landed in a deadlock situation.
A point of contact to the technical support team to report the bug would be appreciated.