Integrate ManageEngine's ServiceDeskPlus - SaaS
ManageEngine (manageengine.com owned by ZOHO) makes the best product for managing helpdesk, change management, problem mgmt., and etc. It is fully ITIL oriented and would be an incredible fit for merging with the device management capabilities of Intune to add improved user and ticket management. Please consider working with them to build an integration or even just buy them out.
I agree with Dan - would be great to have integration between the 2.