Add Azure AD signin to the Quick Assist app shipped with Windows 10 and integrate that into Intune for remote support functionality

What I mean by this is we have to spend extra money to have teamviewer. The license for intune should cover this development. It made since at the beginning but not now that intune is alot more mature. Isn't fair from our side to keep buying more licenses. If Microsoft 365 is your one stop shop. It should offer remote control. As well as work on all supported platforms (windows, mac os & linux)

Intune's Teamviewer integration is not supported for android Dedicated or Android Fully Managed devices. With Intune and Google pushing us to use Android Enterprise for Android devices this is a much needed feature.

We recently changed our remote control partner to Teamviewer because Teamviewer is Intune's partner. Now that we are moving devices to Android Enterprise as fully managed devices or dedicated devices we no longer have remote control functionality.

This needs to be resolved as soon as possible.

Without the sync option cannot force devices to check in with Intune. Devices that have not checked in recently to Intune (due to being switched off during vacation or long term leave) cannot have there passcode reset. This will mean these devices will need to be factory reset and re-enrolled. This will cause a huge knock on effect during the holiday season for both the staff and ICT department.

split from https://microsoftintune.uservoice.com/forums/291681-ideas/suggestions/8299056-remote-assistance-remote-control

SCCM/Intune is lacking one very important feature for MDM - Remote Control of Mobile devices(Windows Phone, IOS, Android platform) which is crucial for enterprises which have big departments whose employees are remote workers and uses tablets or/and phones as primary business tool and often require remote support on this devices. This feature is already implemented in almost any serious MDM solution on market for a while.

lock windows device remotely through Microsoft intune portal. And only unlock it with newly provided pin like in MAC OS remote lock

We have the Teamviewer connector enabled in intune and we recieve the pc remote assistance alerts from teamviewer program directly, but to be able to assign or take this alerts in teamviewer we need to accept them first in the intune portal.

It would be interesting if we could automatically accept the remote assistance alerts recieved in the intune portal because is an unnecesary step for us.

Thank you

As we are a school we have many devices iOS and Windows devices that do not belong to a particular user and does not have Company Portal. We need the ability to use TeamViewer and Intune for remote assist for all company devices regardless if it has company portal or not.

I though it would be useful to enable Remote Action Shutdown of one or multiple Windows 10 devices.

Thanks.

With Microsoft having the "Quick Assist" application, it seems ridiculous to me that they are wanting me to purchase a separate license for TeamViewer to be able to remote desktop to PCs.
Please allow us to use some other remote desktop client software for PCs.

The set timer for a remote restart is 2 hours if the user doesn't click on "restart now". I would think it would be a good idea to set the timer ourselfs or to manage it in a policy.
So when you need to remotley restart a pc (when there is no user on that pc) you don't have to wait 2 hours but as example 5, 10 or 15 minutes instead.

It would be optimal to allow Intunes to utilize MS Teams to facilitate remote support for Android/macOS/iPhones/iPads/Windows. MS Teams already has the ability to screen share. It would be a better if Intune and Teams talk to each other to provide this service instead of using an expensive 3rd party, TeamViewer.

Splashtop is a much better remote control tool than teamviewer which is recommended on your website.

Ability to remote control iPads, iPhones, Androids, Windows Mobile (Previously Phone) and Windows 10

Replace Easy Assist with Log Me In, Office and Intune Support is using this also.

Make a message for "Message Center" so people doesnt have to open company Portal.

it would be great to be able to manage windows 10 desktops and laptops as desktops and not mobile . right now we are not able to send desktop policies or remote control windows 10 desktops . it would be useful to be able to remotely control a laptop and desktop , push updates or change desktop policies , and also remotely support end user or remote control the device ....remote wipe ...joining a desktop as mobile has lots of limitations !