Add Azure AD signin to the Quick Assist app shipped with Windows 10 and integrate that into Intune for remote support functionality

split from https://microsoftintune.uservoice.com/forums/291681-ideas/suggestions/8299056-remote-assistance-remote-control

SCCM/Intune is lacking one very important feature for MDM - Remote Control of Mobile devices(Windows Phone, IOS, Android platform) which is crucial for enterprises which have big departments whose employees are remote workers and uses tablets or/and phones as primary business tool and often require remote support on this devices. This feature is already implemented in almost any serious MDM solution on market for a while.

What I mean by this is we have to spend extra money to have teamviewer. The license for intune should cover this development. It made since at the beginning but not now that intune is alot more mature. Isn't fair from our side to keep buying more licenses. If Microsoft 365 is your one stop shop. It should offer remote control. As well as work on all supported platforms (windows, mac os & linux)

The set timer for a remote restart is 2 hours if the user doesn't click on "restart now". I would think it would be a good idea to set the timer ourselfs or to manage it in a policy.
So when you need to remotley restart a pc (when there is no user on that pc) you don't have to wait 2 hours but as example 5, 10 or 15 minutes instead.

Replace Easy Assist with Log Me In, Office and Intune Support is using this also.

Ability to remote control iPads, iPhones, Androids, Windows Mobile (Previously Phone) and Windows 10

it would be great to be able to manage windows 10 desktops and laptops as desktops and not mobile . right now we are not able to send desktop policies or remote control windows 10 desktops . it would be useful to be able to remotely control a laptop and desktop , push updates or change desktop policies , and also remotely support end user or remote control the device ....remote wipe ...joining a desktop as mobile has lots of limitations !

Splashtop is a much better remote control tool than teamviewer which is recommended on your website.

In the E-Mail to the Admin, that User require Remote Assistant, send the direct Link for the TeamViewer Session, so the Admin kann direkt start the Remote Session from his Devices (like Windows Mobile), that didn't allow start the Windows Intune Web Console

split from https://microsoftintune.uservoice.com/forums/291681-ideas/suggestions/8299056-remote-assistance-remote-control

If the modern management architecture is to use Intune to manage devices, then the ability to remotely connect to the devices should be available without having to purchase a 3rd party service. I would like to have the ability for Azure identities to be used to remotely access the devices and the sessions logged within Azure/Intune. This should not be marked complete unless this feature is released as a built in feature in Intune.

Make a message for "Message Center" so people doesnt have to open company Portal.

We have the Teamviewer connector enabled in intune and we recieve the pc remote assistance alerts from teamviewer program directly, but to be able to assign or take this alerts in teamviewer we need to accept them first in the intune portal.

It would be interesting if we could automatically accept the remote assistance alerts recieved in the intune portal because is an unnecesary step for us.

Thank you