A log of configuration changes across all customer tenants
We have noticed a need for a log, that lists changes made to M365 services/tenant configuration across all customers. This feature would support MS Partner's internal operations, when the amount of technicians making configuration changes is high, number of customer tenants is high and IT/account management is trying to keep track of activities regarding project management.
This unified change log would include an event, tenant name and time about a change that was made. Eg. to Endpoint Manager device configuration policies, Conditional access rules, Sharepoint sharing settings, Office 365 Alert policies. The scope is wide and in the beginning the log could include only the blueprints.
Use cases for the log:
- Daily monitoring regarding projects and scheduled changes by IT management.
- With filtering option by customer tenant, a list of recent config changes -> information for different roles eg. IT Management, SysAdmins, end user support
* example: 1st line support receives a call from end user, who is having a problem. IT staff can check the config change log to see if configurations have changes recently or not
* The log supports internal communication and documentation of changes