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Philip Lawson

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    2 comments  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, Phillip, I’m sorry to hear it’s taking so long to get it running. You’re talking about a lot of issues here, and I’m not clear which are configuration issues where a support call could help and which are specific suggestions for improvement. For example, on the last issue, I don’t know if there’s something wrong and you need support to look into why there are no devices in the report, or you want to file a suggestion to decrease the time it take to run the report. So I’m not sure what I can do to help. :-(

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    Philip Lawson commented  · 

    Hi Cathy, sorry for the late reply its been a little busy here. The problems that we are having with reports are apparently a known bug. The report that comes out of this just does not work, and they have not given us a time frame for a fix. One of the features of this product that you advertise is that it will report non compliant phones to us, and yet it does not. We've just been having a lot of problems with getting this running. I've been dealing with support quite a bit, and it seems they really don't know the produce - one example is back to selective wipe, I've been told again that this product will not do that and I know it will since we have tested that. It seems that your support folks don't have the level of knowledge of the product that I would expect. This just gets worse if you get outside of their small area of knowledge. I'd expect folks supporting a product that manages access from mobile devices to exchange server to have some knowledge of exchange. That is just not the case. It's just been a frustrating process for us.

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